Both patients and healthcare institutions need Care Gains
Patients (and patient organisations) demand high-quality experience and follow-up. In the pursuit of better care, governments want to give patients ownership of their care pathways and their care data. The reasoning: the more care is tailored, the more effective it is.
Healthcare institutions must deliver this optimal quality of care and patient experience. At the same time, they must seek to optimise healthcare processes and technological innovations to compensate for ageing, dejuvenation, and fatigue in their teams. This is a “transmural” challenge.
Improved Participation, Suppliers as Partners
Pharmaceutical firms, biotech companies, and suppliers strive to ensure that their solutions are used as effectively as possible.
They can achieve this by optimising the healthcare processes around the medical solution. For example, multiple projects with our clients helped to create improvements throughout the entire care process:
Accelerating correct diagnosis: This happens through building awareness and knowledge on diagnostic indicators, criteria, metrics, tests and their cut-off.
Increasing accessibility to a particular treatment by optimising referral processes and logistics, e.g. the centralisation of specialist care in complex treatment pathways involving many stakeholders, and for patients with limited mobility.
Augmenting treatment compliance (“medication adherence”) by providing better information and tools (“companions”) tailored to clinical practice and insight for shared decision making.
Familiarising care teams with new treatments more quickly through guided learning programs, e.g. for new apps, innovative treatment processes, and automation.
Case Study on Pulmonary Hypertension: Healthcare Optimisation Through Improved Diagnosis
We led a follow-up study into clinical practices surrounding Pulmonary Hypertension (HP) — Pulmonary Hypertension 2024: care optimisation through improved diagnosis. Our results helped our client be more actively involved in the daily practices of HCPs, to deliver more patient-centred care, and to improve the patient experience. A series of valuable follow-up actions showed how the healthcare process could be further optimised.
